Retention Engine / Flow Sample
MCN Retention Engine
A repeat-business workflow that surfaces who should be contacted, when they should be contacted, and what the next retention action is.
Sample shown at MCN Flow level
01CustomerBring customer records into one view.
02TriggerDetect due dates, inactivity or milestones.
03SegmentGroup customers by retention action.
04AssignmentGive each follow-up an owner.
05ReminderCreate due and overdue follow-up.
06ReactivationSend or action the right outreach.
07OutcomeTrack repeat, dormant or no response.
08DashboardSee retention workload and results.
Team Execution DashboardFLOW SAMPLE
Due Today24
Dormant41
Reactivated9
Due
Customer 024 · service due
Customer 118 · renewal
Contacted
Customer 076 · Customer contacted
Reactivated
Customer 033 · booked
Dormant
Customer 041 · 90+ days
Important: This page is a reference sample at MCN Flow level. MCN Core is a simpler single-workflow build without team routing or a management dashboard. MCN Command adds management-level permissions, SLA tracking, broader operational control and owner visibility. Final scope depends on your business process, users and integrations.
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