MCN Command

For businesses with multiple people, teams or rules that need routing, SLA discipline and owner-level visibility.

Start with Diagnose View Pricing

Routing & SLA Control

Open Cases42

Across 3 teams

Within SLA36

Healthy workflow

Escalated6

Needs owner attention

Priority A

High-value leadAssigned to Senior Team · Region Central

2h SLA

Priority B

Follow-up overdueEscalated to Manager

Escalated

Priority C

New territory requestRouted by rule set

Auto Routed

Fit

For multi-team visibility and control.

Command should feel more operational and executive-level because that is what clients are paying for.

Good fit if…

Multiple teams touch the same workflow
Ownership changes by rule or priority
Management needs SLA and exception visibility

What it includes

Everything in Flow
Multi-team workflow design
Routing rules
SLA / escalation logic
Manager and owner dashboards
More complex integrations

Typical workflow

Rules, ownership and control.

Command introduces decision logic, monitoring and escalation — not just follow-up.

01CaptureReceive the case.

02EvaluateCheck priority or route rules.

03AssignSend to the right team.

04MonitorTrack SLA timing.

05EscalateRaise exceptions automatically.

06ControlGive owners full visibility.

MCN Command Maintenance — 4 minor changes / month
Maintenance from RM1,780/mo. Bug fixes and issue resolution are included and do not use the monthly minor-change allowance. Unused minor-change requests do not roll over. New modules, new integrations, workflow redesigns, database restructuring and substantial UI redesigns are quoted separately.

Third-party costs are not included unless explicitly stated.
Examples may include WhatsApp API, AI usage, hosting, messaging, CRM/software subscriptions, email services and other external platforms or usage fees.